Cancellation and Shipping Policy

Cancellation Policy

We have the reserved rights to cancel any order for whatsoever such as any unexpected circumstances that may arise and that leads to cancelling your order. It may include the limited quantity arrives of your purchase, error issue regarding the ordered product, any pricing issue.

If the customer wants to modify or cancel the order, compay phone number is there to help. The help desk remains active 10:00 AM to 06:00 PM. If the order is in process (track order data) mode, it is possible to modify or cancel the order. If the order has been confirmed, you may be charged to cancel the order.

It is required to give at least 48 hours’ notice in advance.

In case of Cancellation of order, you need to inform via email from your registered email id, at least 48 hours prior to the scheduled delivery date, moreover cancellation fee will be applicable.

Shipping Policy

Depending on the current circumstances, flowers may be delivered in bud stage, semi-bloomed or fully bloomed.

For the same-day standard delivery, a customer must receive the order from Zustto during a certain time. In short, there are certain time limits for same-day fixed time or midnight delivery.

The estimated delivery time depends on the availability of your ordered product and the shipping address where you want to deliver the product.

Delivery may take longer time due to:

• Bad weather
• Political disruptions
• Other unexpected circumstances

In such situations, we will proactively reach to you. Always check your SMS or mail for the current updated situation.